Return Policy

Hampton Homecare Return Policy

At Hampton Homecare, we are committed to providing high-quality home medical equipment to meet your health needs. We understand that circumstances may require a return or exchange. Please review our comprehensive return policy:

1. Return Eligibility and Window:

• New, unused items: 30 days from the delivery date
• Used or opened items: 14 days from the delivery date
• Items must be in original packaging with all accessories and documentation
• Products must be clean, undamaged, and in resalable condition

2. Non-Returnable Items:

• Custom-made or personalized equipment
• Opened sterile equipment or supplies
• Hygiene products (once opened)
• Incontinence supplies
• Wound care products
• Nutritional supplements
• Compression garments (once opened)
• Prescription items (as per federal regulations)
• Clearance or final sale items

3. Return Process:

• Contact our Customer Service team to initiate a return
• Obtain a Return Merchandise Authorization (RMA) number
• Pack the item securely in its original packaging
• Include the RMA number and a copy of your invoice with the return shipment
• Ship the item to our returns address (provided upon RMA issuance)

4. Refunds and Exchanges:

• Refunds will be issued to the original payment method within 10-14 business days after processing
• Refund amount includes the purchase price but not original shipping costs
• Exchanges are subject to availability; store credit issued if exact replacement unavailable
• We will handle price differences for exchanges on a case-by-case basis

5. Damaged or Defective Items:

• Report damage or defects within 48 hours of receipt
• We will arrange for a replacement or refund at no additional cost to you
• Do not attempt to return damaged items without contacting us first

6. Restocking Fees:

• A 15% restocking fee may apply to returns of large or specialized equipment
• Restocking fees are waived for exchanges or items returned due to our error

7. Rental Equipment Returns:

• Return by the agreed-upon date to avoid additional charges
• Equipment must be clean and in good working condition
• Missing or damaged parts will result in additional fees

8. Shipping Costs for Returns:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product
• We provide prepaid shipping labels for approved warranty returns

9. Warranty Information:

• Manufacturer warranties vary by product; refer to product documentation for specific terms
• Extended warranty options may be available for certain items; contact us for details
• For assistance with warranty-related issues, please contact our customer service team

10. Special Considerations for Medicare/Medicaid Customers:

• Returns and exchanges for items billed to Medicare or Medicaid must comply with federal and state regulations
• Contact our billing department for guidance on returns involving insurance claims

11. Return Status and Tracking:

• To check the status of your return or refund, contact our customer service team
• We recommend using a trackable shipping method for all returns

12. Sustainability Practices:

• We strive to process returns in an environmentally responsible manner
• Whenever possible, we refurbish and recycle returned items to minimize waste

 

Hampton Homecare reserves the right to refuse returns that do not meet our policy requirements or to modify this policy at any time. Any changes will be reflected on our website. The policy in effect at the time of purchase will apply to your order.

For questions or assistance with returns, please contact our customer service team.

Thank you for choosing Hampton Homecare for your home medical equipment needs.