Privacy policy
Our Privacy Policy
Our Privacy Policy is designed to inform you about the information we automatically collect when you visit our website.
We pledge that Hampton Homecare will not release your personal data to anyone else without your consent. Contact information may occasionally be used by Hampton Homecare to notify users of new services, events, or similar information, but it will not be given or sold to third parties.
When we present user information to advertisers or our audience, it is provided only in the form of statistical compilations based on visitors’ survey responses and aggregated website behavior.
Our site contains links to other websites. Hampton Homecare is not responsible for the privacy practices or content of those websites.
Information We Collect
The Hampton Homecare website is provided for informational purposes. We collect basic website usage information, such as your domain, IP address, referral source, and the pages you visit. This information is commonly collected by websites and does not, by itself, personally identify you.
How We Use This Information
We use the basic website usage information collected from visitors to better assist our customers and improve the effectiveness of our website in providing information about Hampton Homecare.
Email: If you choose to email us, you voluntarily submit any personal or private information included in your message.
Contact Us: Please contact us if you have any questions about this Privacy Policy.
SMS / Text Messaging
Hampton Homecare (“we,” “us,” or “our”) sends SMS text messages to patients who have provided express consent.
Consent is obtained in one of two ways:
Patient intake form: Through our patient intake form at https://www.hamptonhomecare.com/forms/patient-intake , where the patient provides their mobile phone number, checks a consent checkbox displaying the SMS disclosure below, and signs the form by typing their full name.
Verbal consent: During the patient’s intake or equipment setup phone call, a Hampton Homecare representative reads the SMS disclosure aloud and records the patient’s agreement in our patient management system.
SMS Disclosure
By providing your phone number, you agree to receive SMS appointment scheduling and reminders, order and delivery updates, equipment resupply notifications, troubleshooting and support follow-ups, and patient satisfaction surveys from Hampton Homecare.
Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
Confirmation Message
Once consent is recorded, the patient receives the following confirmation SMS:
Hampton Homecare: You have agreed to receive SMS updates from Hampton Homecare. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help.
Message Types
Appointment scheduling and reminders;
Order and delivery updates;
Equipment resupply notifications;
Troubleshooting and support follow-ups; and
Patient satisfaction surveys.
Opt-Out
Reply STOP to any SMS message to unsubscribe at any time. Reply HELP for help, call us at (866) 229-5418, or email [email protected] .
SMS Data Sharing
Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
We may share SMS opt-in or consent status with service providers, including platform providers, phone companies, and vendors, solely as necessary to operate and deliver the messaging service.
Full SMS Terms: https://www.hamptonhomecare.com/sms-terms
HIPAA
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.
Notice of Privacy Policy
Effective April 14, 2003.
The following is the privacy policy (“Privacy Policy”) of Hampton Homecare (“Covered Entity”), as described in the Health Insurance Portability and Accountability Act of 1996 and the regulations promulgated thereunder, commonly known as HIPAA.
HIPAA requires the Covered Entity to maintain the privacy of your personal health information and provide you with notice of the Covered Entity’s legal duties and privacy policies concerning your personal health information. We are required by law to abide by the terms of this Privacy Notice.
Your Personal Health Information
We collect personal health information from you through treatment, payment, and related healthcare operations; the application and enrollment process; healthcare providers or health plans; and other applicable means.
Personal health information protected by law broadly includes any oral, written, or recorded information created or received by certain healthcare entities, including healthcare providers such as physicians and hospitals, as well as health insurance companies or plans.
The law specifically protects health information containing information such as your name, address, Social Security number, and other details that could be used to identify you as the individual associated with that health information.
Uses or Disclosures of Your Personal Health Information
Generally, we may not use or disclose your personal health information without your permission. Once permission has been obtained, we must use or disclose your personal health information in accordance with the specific terms of that permission.
The following describes circumstances under which we are permitted by law to use or disclose your personal health information.
Without Your Consent: Without your consent, we may use or disclose your personal health information to provide the services and treatment you require or request, collect payment for those services, and conduct related healthcare operations as otherwise permitted or required by law.
We are also permitted to disclose your personal health information within and among our workforce to accomplish these purposes. We are required to limit such uses or disclosures to the minimum amount of personal health information reasonably necessary to provide those services or complete those activities.
Examples of treatment activities include: (a) the provision, coordination, or management of healthcare and related services by healthcare providers; (b) consultations between healthcare providers relating to a patient; and (c) referrals of a patient from one healthcare provider to another.
Examples of payment activities include: (a) billing, collection, and related data-processing activities; (b) actions by a health plan or insurer to collect premiums or determine and fulfill its responsibilities for coverage and benefits, including eligibility or coverage determinations, claims adjudication, and subrogation; (c) medical-necessity reviews, appropriateness-of-care reviews, and utilization-review activities; and (d) disclosures to consumer reporting agencies concerning the collection of premiums or reimbursement.
Your Rights
Under HIPAA, you have certain rights concerning your personal health information. The following is a brief overview of those rights and our duties in enforcing them.
Right to Request Restrictions on Use or Disclosure
You have the right to request restrictions on certain uses and disclosures of your personal health information.
Although we are not generally required to agree to a requested restriction, if we agree, we will not use or disclose your personal health information in violation of that restriction, except in certain emergency situations. We will not accept requests to restrict uses or disclosures that are required by law.
Right to Receive Confidential Communications
You have the right to request confidential communications concerning your personal health information. We may require that such requests be submitted in writing.
Right to Inspect and Copy Your Personal Health Information
Your designated record set is a group of records we maintain that may include medical and billing records, as well as enrollment, payment, claims adjudication, case-management, or medical-management records, as applicable.
You have the right to inspect and obtain a copy of personal health information contained in your designated record set, except for:
Psychotherapy notes;
Information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding; and
Health information for which providing access would be prohibited by law.
Right to Amend Your Personal Health Information
You have the right to request that we amend your personal health information or a record about you contained in your designated record set for as long as the designated record set is maintained by us. We have the right to deny your request.
All requests for amendment should be sent to:
Hampton Homecare
Attn: Baskar Sharma
80 Orville Drive, Suite 101
Bohemia, NY 11716
Right to Receive an Accounting of Disclosures
Beginning April 14, 2003, you have the right to receive a written accounting of applicable disclosures of your personal health information made during the six-year period immediately preceding the date on which the accounting is requested.
All requests for an accounting should be sent to:
Hampton Homecare
Attn: Baskar Sharma
609 Hampton Road, Suite 2
Southampton, NY 11768
Complaints
You may file a complaint with us and with the Secretary of the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
You may submit your complaint in writing by mail or electronically to our privacy officer:
Hampton Homecare
Attn: Baskar Sharma
80 Orville Drive, Suite 101
Bohemia, NY 11716
Phone: (631) 820-8220
Email: [email protected]
Amendments to This Privacy Policy
We reserve the right to revise or amend this Privacy Policy at any time. Revisions or amendments may apply to all personal health information we maintain, including information created or received before the effective date of the revision or amendment.
We will provide notice of any revisions or amendments to this Privacy Policy, or changes in the law affecting this Privacy Notice, by mail or electronically within 60 days of the effective date of the revision, amendment, or change.